Cancellation & Refund Policy

Last updated: 20 August 2026

Monthly services

You can ask to cancel a monthly package at any time by emailing [email protected]. Cancellation takes effect at the end of the current paid billing period unless we agree otherwise in writing. Your website and related services may be taken offline after the service ends.

Yearly services

Yearly packages are paid in advance and include a discount. They do not automatically renew unless agreed with you. If you cancel during a paid yearly period, your services normally remain available until the end of that period; refunds for unused time are not normally provided.

Project work and deposits

Website design and setup involve time reserved and work created specifically for your project. If you cancel after work has begun, we may retain or charge for the reasonable value of work completed and any non-recoverable costs already incurred.

Domains and third-party costs

Domain registrations, paid plugins, licences and other third-party services are subject to their own rules and are usually non-refundable once purchased or activated.

If something is wrong

If you believe a service has not been provided as agreed, contact us promptly. We will review the issue and aim to put it right. Nothing in this policy affects any rights you may have under applicable law.