Privacy Policy

Who we are

Vantage Digital Studio is the controller of the personal information described in this policy. You can contact us at [email protected].

Information we collect

Depending on how you use the site, we may collect:

• your name, email address, phone number, business name and project message when you submit a form;
• your preferred appointment date and time when you request a consultation;
• messages you send through the website chatbot; and
• technical information that is automatically needed to operate and secure the website, such as IP address and browser information.

How we use your information

We use your information to respond to enquiries, arrange consultations, prepare or deliver our services, provide support, and protect our website from misuse.

Our lawful bases are taking steps at your request before entering into a contract, performing a contract where one exists, and our legitimate interests in running and improving our business. Where consent is required, we will ask for it.

Who receives your information

We use carefully selected providers to operate the site and handle enquiries. These may include:

• Cloudflare, which hosts this website and provides the infrastructure used by our chatbot;
• FormSubmit, which forwards website contact-form enquiries to our sales inbox; and
• Telegram, which we use to receive booking notifications.

These providers may process data outside the UK. Where this happens, we rely on the safeguards they make available for international transfers.

How long we keep it

We keep enquiry and booking information only for as long as needed to respond and manage our relationship with you, normally up to 12 months after the last contact. We may keep information longer where required for legal, tax or accounting reasons.

Cookies and advertising

We do not currently use advertising or analytics cookies on this website. If we add non-essential cookies, analytics, or advertising technology, we will update this policy and request consent where required.

Your rights

You may have the right to request access to, correction of, deletion of, restriction of, or transfer of your personal information, and to object to certain processing. To exercise these rights, email us using the address above. You can also complain to the UK Information Commissioner's Office.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.