My Caravan Diary Support

Help with the My Caravan Diary iOS app is provided by Vantage Digital Studio.

Email [email protected] or use the Vantage contact page. Please identify the app as “My Caravan Diary” so we can direct your enquiry correctly.

Owner and caravan details

Complete both setup steps and check any required-field messages before saving. You can return to Settings → Owner & Caravan Details to review or edit your current details. Save your changes before leaving the screen. Changes apply to documents prepared afterwards; previously issued invoices and receipts retain their original details.

Typing, navigation or an unresponsive screen

Dismiss the keyboard to reveal buttons or scroll to a field that is lower on the screen. If the app remains unresponsive, close and reopen it after saving any changes you can. Unsaved edits may be lost. Check for an app update and, if needed, restart your iPhone. If the problem continues, tell us which screen and action triggered it.

Bookings and calendar dates

Check the booking's arrival, departure and status. Calendar occupancy covers the nights booked: the arrival date is included and the departure date is released, allowing another guest to arrive that day. An available symbol on the departure date does not mean the previous booking has been lost.

Invoices, receipts and PDFs

Check your current owner and caravan details and the booking or payment information before issuing a document. A previously issued document is a saved snapshot, so editing current details will not change it.

When saving a PDF, choose the destination in the iOS file picker and complete the save. Use Files to reopen it from that same folder; a PDF saved to a cloud provider may require a connection. When sharing, check the recipient and attachment before completing the action. If email composition is unavailable, check your iPhone's Mail configuration or use the available sharing options. Vantage does not send these documents automatically.

Missing data or a recovery warning

Your diary is stored locally. Confirm you are using the same device and app installation. If you see a message that the diary cannot be loaded or is protected, stop making changes and contact Support with the exact wording of the message. Do not uninstall the app, reset its data or replace files while investigating.

Vantage has no server copy of your bookings and cannot remotely restore them. Device backups depend on your Apple or computer backup settings; exported PDFs are separate copies and do not themselves restore the diary.

Report a problem safely

• Include your iPhone model, iOS version and app version, if available.
• Describe the screen, the steps taken, what you expected, and what actually happened. Include the wording of any error message.
• Say whether the issue happens every time and whether closing and reopening the app changes it.
• Use fictional names and bookings when illustrating the issue. Crop or redact screenshots to remove guest names, contact details, addresses, payment details and document numbers.

Do not send real guest data, complete diary files, unredacted invoices or receipts, passwords, passcodes or bank details. We will start with a description and privacy-safe examples.

Read the My Caravan Diary Privacy Policy for app data handling and the Website Privacy Notice for information about support correspondence.